1. A non-existent email address
The email address could have a typo or the email address may have been removed by the organization. In this case, it’s important to review for any obvious typos in the email address.
2. Undeliverable email
It is possible that your organization's receiving email server is temporarily unavailable, was overloaded, or couldn’t be found. A server that can’t be found could have crashed or be under maintenance, so this may just mean that your future emails could be delivered successfully.
3. Mailbox full
If you have a ton of emails in your inbox and you can’t receive any more, new incoming emails will bounce back until there’s space for them. Sometimes, this can also mean that you are no longer using that email address.
4. Blocked email
If your organization's servers or ISP placed the ACT Mosaic Adaptive Academic Learning domain (scootpad.com) in the “Blocked” category, then all emails from ACT Mosaic Adaptive Academic Learning will be blocked and you shall not see them. This is often the case among government institutions or schools, where servers can be stricter when it comes to receiving emails. To resolve this issue, you need to request your system administrators to unblock ACT Mosaic Adaptive Academic Learning’s domain or IP addresses.We recommend you to resolve the issue by reviewing the above reasons and/or you can change your email address linked to your ACT Mosaic Adaptive Academic Learning account.